Membership Engagement Manager (Interim)

  • Posted: 12-02-2020
  • Category: Charity Sector
  • Location: London (some remote working is possible)
  • Type: 36 hours p/w / Contract 6-9 months
  • Salary: £28-42K + London Weighting if applicable

The successful candidate will take responsibility for the implementation of the membership strategy, working in partnership with colleagues across the organisation.

You will deliver a responsive and market-leading membership offer to foster carers and fostering services across the UK, ensuring effective use of feedback and a focus on continuous improvement.

  • Interim 6-9 months
  • SE London
  • The location is flexible as some remote working is possible but you will be required to travel to head office on a regular basis.

Responsibilities and accountabilities:

  • Management of the membership engagement function, including staff and financial resources, ensuring the work of teams is aligned with and delivering on the membership and organisational strategy.
  • Designing and delivering the organisation’s membership strategy, working in partnership with teams across the UK to ensure its principles and activities are embedded across the organisation, that we practice effective user-engagement and that all members have a positive member journey.
  • Be the primary contact for members in the east of England, supporting them to access the full extent of their membership
  • Lead activities and initiatives to continually improve the organisation’s collection and analysis of data, including membership records and market research, to ensure that the organisation operates within the required legislative and policy frameworks and can make evidence-based decisions.
  • Manage the membership engagement officers and membership services assistant to support them to achieve their personal objectives

Knowledge and Experience:

Essential

  • Experience of leading a membership function and knowledge of industry best practice
  • Experience of managing a diverse and geographically dispersed staff team.
  • Understanding of customer service principles, the Customer Service Excellence model and industry best practice
  • Experience of managing and delivering large operational budgets
  • Understanding of the principles of marketing and communications

Desirable

  • Understanding and working knowledge of UK foster care
  • Experience of user engagement and consultation with groups of members or stakeholders and working in partnership to develop new services and initiatives

Skills and abilities:

Essential

  • Effective people management and an ability to motivate and inspire teams of staff, volunteers and external stakeholders
  • Ability to role model excellent customer service and to develop and build strong working relationships with internal and external groups
  • Creative thinking, problem-solving and the ability to identify opportunities from existing activity
  • Strong communication skills and the ability to listen to and empathise with different stakeholder groups
  • Strong budgeting and financial management skills

Aumida is committed to promoting equal opportunities, encouraging applications from all members of the community. Candidates are shortlisted based on competencies and ability to do the job.

Unfortunately, due to the high volume of applications, we are only able to respond to the most suitable candidates. Please ensure that you have the relevant skills and experience for the role before you hit apply.

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